-
Q: Can I get a roommate?
A: You may bring additional occupants into your rental unit only with the expressed written permission of your landlord/property manager. In most cases, a new lease will be required. Your proposed roommate will be required to submit an application and all associated fees, and will need to meet all resident selection criteria.
-
Q: Can I have a pet?
A: That varies from unit to unit, per the owner's wishes. With prior permission and payment of a non-refundable pet fee or pet rent, you may have pet(s) according to the property owner's stated criteria, which will vary from unit to unit. Generally, dogs with a history of biting, as well as the following breeds may not be accommodated for insurance reasons: Pit bulls (includes Staffordshire Terrier), Dobermans, Rottweilers, Chows, Presa Canarios, Akitas, Wolf Hybrids, and Huskies. By law, documented service animals are permitted in all units.
-
Q: Can I mail my rent payment?
A: Of course, you may, although, many people prefer to pay online through our website. Others prefer to have their bank mail the payment to us via their online bill-paying service. When paying through your bank, please allow up to a week between from the date you initiate payment to make sure the check has time to arrive in the mail.
-
Q: Can I move in early?
A: Yes, but only if it is possible to amend your lease to reflect the earlier date. Legally, we cannot offer you access to a unit until the date your lease gives you legal right to possession.
-
Q: Do I have to get renters' insurance?
A: We strongly recommend each tenant obtain renter's insurance for the furniture and personal items they bring to a rental unit. The owner's liability insurance does not cover tenant's contents in the case of fire, flood, theft, etc. Renter's insurance is quite inexpensive. Contact us if you need a recommendation for an insurance agent.
-
Q: How do I get access to the property?
A: We perform all move-ins with the tenant and will give you keys at that appointment unless your lease begins at a later date. If your lease begins on a day the office is closed, we will make special arrangements so that you may gain access to your unit.
-
Q: How do I know this property is not in foreclosure?
A: We screen all properties before marketing them. Unfortunately, there is no means of predicting that a property might eventually become subject to foreclosure, but we will never place a tenant in a property we know to be in the foreclosure process.
-
Q: How much money do I need to move in?
A: We require the first month’s rent in addition to a security deposit equal to two months’ rent and an administrative fee of $150 for video-taped inspections. If you have a pet, additional fees will apply. Condominium or homeowners' associations generally have a separate application process which will require an additional fee. Certain property owners may require additional fees.
-
Q: I need something repaired in my unit. Whom do I call?
A: You should call our maintenance department directly or submit your maintenance request online. Emergencies such as loss of heat or air-conditioning (depending on the season), a water leak, or other catastrophic damage to the dwelling should be reported to ASAP for attention 7 days a week. Other less urgent repairs will be addressed the next business day.
-
Q: I will be out of town when my rent is due. Can I pre-pay my rent?
A: You may pre-pay your rent, but funds on your payment must be available the date the payment is received. In other words, we cannot accept post-dated checks. Many people elect to set up payment via their bank's online bill-payment service or through our online payment option.
-
Q: If my application is not approved, can I get my application fee back?
A: Unfortunately, no. The application fee helps us defray the expense of screening potential tenants.
-
Q: What do I need to do to get my full security deposit back at the end of my lease?
A: If you leave the unit clean per the conditions in your lease and free of new damage (damage not accounted for on your move-in inspection), minus reasonable wear and tear, you should receive your security deposit back in full (minus standard deductions as outlined in your lease). You will be sent a move-out package outlining what is required of you to maximize your security-deposit refund.
-
Q: What forms of payment do you accept?
A: Generally, we accept personal checks, money orders, certified (bank) funds, and wire transfers. We cannot accept cash or post-dated checks. Certified funds are required for all move-in funds and from residents who have previously submitted payment with non-sufficient funds.
-
Q: What happens if I need to move out before the end of my lease?
A: As soon as you become aware that the need has arisen, please contact our office for direction. Although unless you are a U.S. Service member with documentation of imminent deployment, you will be held accountable to fulfill the terms of your lease, with sufficient notice, we can work with you to help locate a new tenant.
